Delivery

As for the moment, our shipping is only available in West Malaysia. Any other shipping arrangement is advised to be made before placing orders.

Postage charges and fee is shown upon check out.

Free delivery is only available for purchase above RM 200. Our team can also provide free delivery within Raja Uda and Bukit Mertajam area in Penang.

Self pick up is available at The Mars office located at Raja Uda, Penang. Please schedule a pick up time with us on +6012 4992 888 or themars.my@gmail.com.

Your parcel will be delivered using Nationwide Express/Skynet.

All orders placed will be shipped out within 48 working hours.

 

Payment

The Mars supports payment by cash on delivery (available in Penang only) or direct debit into our bank account:

Account Name: Mars Shop

Account No.: 1830 100 6688

Bank: Hong Leong Bank

Branch: Raja Uda

If you make payment over ATM or counter, please provide bank in slip with order number written.

If you make payment over online banking, please fill in order number on recipient reference or other payment detail and provide the acknowledgement to us.

Please send the bank in slip or acknowledgement from bank to The Mars team via Whatsapp/WeChat on +6012 4992 888 or themars.my@gmail.com.

We will acknowledge on receiving the payment within 12 working hours.

 

Return Policy

Requirements for a valid return:

  • Returns made within 7 (seven) days from date of purchase and,
  • Item damaged during shipment, with photos provided to The Mars team upon receiving of goods showing the damaged packaging or,
  • Item shipped wrongly by our staff and,
  • Return shipping charges to be paid by the customer.

Item bought during promotional events (e.g. X’mas, New Year, Valentine’s Day etc) are not accepted for return or exchange.

Due to hygiene concerns, it is typically not in our practice to accept returns for certain products, such as opened products.

Return item(s) will be either on the same item or full refund by cash (after deduction of shipping charges).

To proceed with return process, please contact our Mars team here, preferably by making call or Whatsapp/WeChat with photos of the item(s) matter and condition within 24 hours of the receipt of the items for claim purpose.

Please allow a minimum of 7 (seven) working days for our team to return or exchange your packages.

Making Order

For your convenience, The Mars offers the following ways to place order with us:

On the website: please add items into the cart, checkout and proceed to our payment gateway linked to your bank or Paypal.

Over the phone (Wechat/Whatsapp/SMS/call): please contact The Mars team on +6012 4992 888.

Over email: themars.my@gmail.com

Over Facebook page: https://www.facebook.com/themarsmy

Our team will send a final confirmation to you once the order is made.

All orders placed will be shipped out within 48 working hours.

 

Contact

We understand the Mars is far far far away from the mother Earth where you are located at. However, The Mars team is ready to answer your questions or problems when shopping in our website:

Phone: +6012 4992 888

Email: themars.my@gmail.com

Facebook: https://www.facebook.com/themarsmy

Address: 6592-L Jalan Tamby Kechil. 13000 Butterworth. Pulau Pinang. Malaysia

You may also leave us your details and The Mars team shall revert back to you within 48 working hours. Please bear with us as The Mars is simply just too far 🙂